Surga88 Privacy Policy — User Information Protection
Surga88 is committed to protecting the privacy and personal information of every user in Malaysia. This policy clearly explains how we collect, use, store, and safeguard your data when you use our platform.
Effective date: January 2026. Please check this page periodically for the latest updates.
- Information Collected
- Data Usage Purposes
- Cookies and Tracking
- Security and Storage
- User Rights
- Policy Changes
Information We Collect
When you register and use the surga88 platform, we collect several categories of information to ensure our services run smoothly and securely. This data collection is carried out transparently and only for legitimate purposes.
Account Information
This includes your full name, email address, phone number, date of birth, and login credentials provided during registration. This information is used to verify your identity and manage your account on the surga88 platform.
Payment and Transaction Information
To process deposits and withdrawals in MYR (RM), we collect details related to your payment method, including your bank account holder name and registered account number. We do not store your credit card numbers or online banking passwords. All financial transactions are processed through secure, encrypted channels.
Device and Browser Information
Our platform automatically records technical information such as IP address, device type, operating system, web browser type, screen resolution, and pages visited. This information helps us identify technical issues, prevent fraud, and improve platform performance for users in Malaysia.
Platform Usage Data
We analyse platform usage patterns — including games played, session duration, bet values, and transaction history. This data is used solely to improve the user experience, detect unusual activity, and ensure platform fairness.
- Personal registration information
- Payment details (MYR)
- Device and browser data
- Platform activity history
- Cookies and session data
Purpose of Data Use
Surga88 uses collected information solely for legitimate, stated purposes. We will not sell, rent, or disclose your personal information to third parties without your consent, except as specified in this policy.
Your information is used for the following purposes:
- Managing and verifying user accounts and processing financial transactions in RM.
- Providing customer support and responding to submitted enquiries.
- Detecting and preventing fraud, money laundering, and other unlawful activities.
- Sends account-related notifications, platform updates, and relevant promotional information.
- Complying with legal requirements and regulations applicable in Malaysia.
You may opt out of promotional communications at any time by contacting our support team.
Cookies and Tracking Technologies
The surga88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you access our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as they are critical to platform operations.
- Performance Cookies: Collects information on how users interact with the platform to help us improve its design and functionality. All data is aggregated and does not identify individuals.
- Preference Cookies: Allows the platform to remember your preferences such as language, display settings, and login details for a more convenient experience on future visits.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality.
Surga88 implements robust technical and organisational security measures to protect your personal information:
- 256-bit SSL encryption for all transmitted data
- Encrypted databases for sensitive information
- Strict internal access controls
- Continuous security monitoring
- Regular data backups at secure data centres
Sharing Information with Third Parties
Surga88 does not sell or transfer users' personal information to third parties for marketing purposes. However, in certain situations, we may share information with the following parties:
- Service Providers: We work with trusted service providers — including payment processors, game providers, and hosting services — that help us operate the platform. They are only permitted to use your information in accordance with our instructions and are bound by strict confidentiality agreements.
- Authorities: We may disclose information to authorities or regulatory bodies when required by Malaysian law or a valid court order.
- Fraud Prevention: In cases of suspected fraud or illegal activity, we reserve the right to share necessary information with the relevant authorities to protect other users and the integrity of the platform.
Any sharing of information is carried out in compliance with relevant data protection laws and only to the extent necessary for the stated purposes.
User Rights and How to Contact Us
As a surga88 platform user, you have the following rights regarding your personal information. We respect and facilitate the exercise of these rights to the extent permitted by applicable law.
- Right to Access: You have the right to request a copy of the personal information we hold about you. Such requests will be processed within 14 business days.
- Right to Rectification: If the information we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal information, subject to record retention requirements under applicable law. Such requests may take up to 30 days to be fully processed.
- Right to Restriction: You have the right to request that we restrict the processing of your information under certain circumstances, such as while a dispute over data accuracy is being investigated.
To exercise any of these rights or for any enquiries regarding our privacy policy, please contact the surga88 support team at the following email address:
For general enquiries, please also visit the FAQ us.
Changes to This Privacy Policy
Surga88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via their registered email or a prominent notice on the platform. Continued use of the surga88 platform following such changes constitutes acceptance of the updated policy.
- Access to personal data
- Correction of inaccurate information
- Account and data deletion
- Restriction of data processing
Questions About Your Privacy?
The surga88 team is ready to help you understand how we protect your data or to process any requests relating to your personal information.